Frequently Asked Questions
Q: How do I place an order?
A: Simply select the item on our website and provide all the required details, you can place an order via dm’s as well
Q: What is the payment method?
A: We accept both cash on delivery as well as bank transfers
Q: How long does shipping takes?
A: We take upto 7-8 working days for delivery most of our articles are made to order and for those articles which are instock we take only 1-2 working days to deliver
Q: Do you ship internationally?
A: No, we are currently shipping nationwide only
Q: Can I return or exchange an item?
A: Please see our return/exchange policy
Q: How do I initiate a return/refund?
A: Contact us via DM on Instagram, and we'll guide you through the process.
Q: Is my personal info secure?
A: Absolutely! We prioritize your data security.
Q: How do I track my order?
A: We'll provide you with tracking info once your order ships.
Q: Are your products locally manufactured?
A: All our fabric is sourced from korea and is stiched locally
Q: Do you provide customisation?
A: Yes we do customise colors, sizes and sometimes designs as well
Q: Can I request a specific product that's not available?
A: We'll try our best to accommodate your request, but availability may vary.
Q: How do I contact customer support?
A: You can reach us via DM on Instagram or via email kolbyam@gmail.com